Terms of service

Welcome to FLOAT. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to FLOAT.

By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

Eligibility & Account Information

By using our website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.

You agree to provide accurate and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

We reserve the right to refuse service, suspend accounts, or cancel orders where fraudulent, misleading, or abusive activity is suspected.

Products & Product Information

We aim to ensure that all product descriptions, pricing, imagery, and information displayed on our website are accurate and up to date. However, we do not guarantee that all information will always be completely error-free or current.

Product colours and packaging may appear slightly different depending on your device or screen settings.

FLOAT supplements are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, we recommend consulting a qualified healthcare professional before using supplements.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit product availability
  • Correct website or pricing errors
  • Refuse or cancel orders where necessary

Orders

When you place an order, you are making an offer to purchase products from FLOAT.

Orders are only confirmed once payment has been successfully processed and you receive an order confirmation email.

We reserve the right to refuse or cancel orders where we suspect:

  • Fraudulent activity
  • Unauthorised transactions
  • Abuse of promotions or discount codes
  • Pricing or website errors

Please review your order carefully before submitting, as we may not be able to amend or cancel orders once processed.

All purchases are subject to our Refund & Returns Policy.

Pricing & Payment

All prices displayed on our website are listed in GBP (£) unless otherwise stated.

Prices, promotions, and product availability may change at any time without notice.

By placing an order, you confirm that:

  • Your billing and shipping information is accurate
  • You are authorised to use the payment method provided
  • Sufficient funds are available to complete the purchase

Shipping & Delivery

Delivery timeframes provided on our website are estimates only and are not guaranteed.

FLOAT is not responsible for delays caused by:

  • Couriers
  • Weather conditions
  • Customs processes
  • Incorrect delivery information
  • Circumstances outside our reasonable control

Ownership and responsibility for products passes to you once delivery has been completed.

Intellectual Property

All content on this website, including branding, logos, product names, text, graphics, images, videos, and website design, is owned by or licensed to FLOAT and is protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use any content from this website without written permission from FLOAT.

Third-Party Services

Our website may contain links to third-party websites, tools, or services that are not operated by FLOAT.

We are not responsible for the content, policies, or practices of third-party services.

Shopify

Our store is powered by Shopify, which provides the ecommerce platform used to sell our products and services.

User Reviews & Feedback

If you submit reviews, testimonials, feedback, or other content to FLOAT, you grant us permission to use, reproduce, edit, and display that content for marketing and business purposes.

You confirm that any content submitted:

  • Is accurate and lawful
  • Does not infringe on third-party rights
  • Is not misleading, offensive, or harmful

We reserve the right to remove content at our discretion.

Prohibited Uses

You may not use our website or services:

  • For unlawful or fraudulent purposes
  • To violate laws or regulations
  • To interfere with website security or functionality
  • To upload malicious code or harmful material
  • To misuse our branding or intellectual property
  • To collect website or customer data without permission

We reserve the right to restrict or terminate access to our services if these Terms are violated.

Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.

To the fullest extent permitted by law, FLOAT disclaims all warranties relating to merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, FLOAT shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes relating to these Terms or the use of our services shall be subject to the jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

FLOAT
Email: hello@lifewithfloat.com