Privacy policy

At FLOAT, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Account login details
  • Customer support communications
  • Order history

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website interactions
  • Cookie and tracking technology data

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Manage your account
  • Communicate about your orders
  • Improve our website and products
  • Prevent fraud and maintain website security
  • Personalise your shopping experience
  • Improve marketing and advertising performance

Where permitted by law, we may also send marketing emails relating to FLOAT products, promotions, launches, and updates.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Sharing Your Information

We may share your information with trusted third-party providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfilment providers
  • Analytics platforms
  • Marketing and advertising partners
  • Customer support tools

These providers only receive the information necessary to perform their services and are expected to handle your information securely.

We may also disclose information where required by law or to protect our business, customers, or legal rights.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform used to sell our products and services.

Your data may be stored through Shopify’s secure systems and databases.

Cookies

FLOAT uses cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Analyse website traffic and performance
  • Improve your shopping experience
  • Personalise advertising and marketing

You can disable cookies through your browser settings, although some parts of the website may not function correctly as a result.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal and financial obligations
  • Resolve disputes
  • Enforce our policies and agreements

Your Rights

Depending on your location, you may have rights relating to your personal information, including the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications

To exercise any of your privacy rights, please contact us using the details below.

Children's Privacy

FLOAT does not knowingly collect personal information from individuals under the age of 16.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Security

We take reasonable precautions and follow industry best practices to help protect your personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

FLOAT
Email: hello@lifewithfloat.com