Shipping policy
At FLOAT, we aim to make shipping simple, reliable, and transparent.
UK Shipping
We currently ship within the United Kingdom only.
Orders are typically processed within 1–2 business days.
Once dispatched, standard delivery usually takes 3–5 business days.
Please note that delivery timeframes are estimates only and may vary during busy periods, public holidays, or due to courier delays outside of our control.
Order Processing
Orders are processed Monday to Friday, excluding UK public holidays.
Once your order has been shipped, you may receive a shipping confirmation email with tracking information where available.
Please ensure all shipping information entered at checkout is accurate. FLOAT is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.
Shipping Delays
While we always aim to deliver orders within the estimated timeframe, delays can occasionally occur due to:
- Courier disruptions
- Weather conditions
- High shipping volumes
- Public holidays
- Circumstances outside of our control
FLOAT is not liable for delays caused by third-party delivery services.
Lost or Damaged Packages
If your order arrives damaged, faulty, or appears to be lost in transit, please contact us as soon as possible at:
To help us resolve the issue quickly, we may request photographs of the package and products received.
Contact Us
If you have any questions regarding shipping or your order, please contact:
FLOAT
Email: hello@lifewithfloat.com